Privacy Policy

Scentiventi ("we", "us", "our") operates the e-commerce website at scentiventi.com. We are committed to protecting your privacy and handling your personal data with transparency and care.

We may collect the following types of personal information:

• Account information — name, email address, phone number, and password when you create an account.
• Order information — shipping address, billing address, and order history when you make a purchase.
• Communication data — messages you send us via our contact form or email.
• Marketing preferences — whether you have opted in to receive promotional communications.
• Technical data — IP address, browser type, and pages visited, collected automatically when you use our website.

We use your personal information to:

• Process and fulfil your orders, including delivery and payment.
• Create and manage your account.
• Send order confirmations, shipping updates, and customer service communications.
• Send promotional emails and offers, if you have opted in.
• Improve our website, products, and services.
• Comply with legal obligations.

We process your data on the following legal bases:

• Contract performance — to process orders and provide our services.
• Legitimate interests — to improve our website and prevent fraud.
• Consent — for marketing communications; you may withdraw consent at any time.

We do not sell or rent your personal information to third parties. We may share your data with:

• Delivery partners — to fulfil your order (name, address, phone number only).
• Email service providers — to send transactional and marketing emails.
• Law enforcement — if required by applicable law.

We retain your personal information for as long as your account is active or as needed to provide our services. Order data is retained for a minimum of 5 years for accounting and legal purposes. You may request deletion of your account data at any time, subject to our legal obligations.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications at any time.
• Object to processing of your data.

To exercise any of these rights, please contact us.

Our website uses essential cookies to enable core functionality such as your shopping cart and authentication. We do not currently use tracking or advertising cookies. You can configure your browser to refuse cookies, though this may affect website functionality.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. Continued use of our website after changes are posted constitutes your acceptance.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at scentiventi.com/contact.